Reservation Deposits
A reservation deposit is required to secure the event date and equipment. The reservation is not confirmed until the required deposit is received.
Customer Cancellations
Cancellations made at least 3 days (72 hours) before the scheduled event are eligible to have the deposit reimbursed or applied toward a future rental date.
If you book within 3 days of your event, you have 24 hours from the time of booking to cancel and receive your deposit back.
Cancellations outside these timeframes are non-refundable. Please contact Golden Shore Party Rentals as soon as possible if your plans change.
Weather & Unsafe Conditions
Safety comes first. If Golden Shore Party Rentals determines that weather or site conditions make setup or operation unsafe, we will work with the customer to reschedule the rental or provide a rental credit. Please note that customers should not make weather-related cancellation decisions without contacting Golden Shore first.
Weather & Unsafe Conditions
Your safety is our priority. Golden Shore Party Rentals maintains the final authority to determine if environmental or site factors allow for a secure setup. We kindly ask that you reach out to our team before deciding to cancel due to weather. If conditions are deemed unsafe, we will provide a credit or help you reschedule.
After Delivery or Setup
Once equipment has been delivered or setup has begun, payments are non-refundable, including situations where the customer decides not to use the equipment or the event ends early.
If you need to adjust your reservation, please contact Golden Shore Party Rentals as soon as possible. Our team will assist you with the cancellation or rescheduling process promptly.
How to Cancel or Reschedule
Email: info@goldenshorerentals.com
Phone: 805-863-1963
Questions About Your Reservation?
Contact our team for quick assistance with cancellations, rescheduling, or policy clarifications.